Cancellations & protection

As we all know, life can throw unexpected things at you….

What if I have to cancel?

Since we secure quality accommodation and other itinerary elements, usually long in advance, the cancellation policy has to be quite strict.  All customers should read and understand these terms.

If you cancel more than 8 weeks before the start date we will retain the deposit.

If you have to cancel less than 8 weeks but more than 4 weeks before the start date, we will charge you 50% of the package price.

If you have to cancel less than 4 weeks before the start date, the full price is payable. We will, however, try to re-fill the place, in which case you would get a re-fund minus the deposit.

What if Wild at Art Ltd have to cancel a trip?

We reserve the right to cancel scheduled trips in the unlikely case that the minimum participant number cannot be achieved. In this case all money paid will be refunded. We would notify you of the cancellation at least 8 weeks before the start date. In the case of acts of God, war, disaster or unforeseen circumstances, Wild at Art Ltd reserves the right to reschedule if possible. Wild at Art Ltd cannot be held responsible for any personal expenses, such as airline tickets due to such cancellations.

Do I need travel insurance?

Yes,  is a condition of booking that you are covered by personal travel insurance. Exceptions cannot be made for any reason, including weather, injury/illness, or personal emergencies. No refunds or credits for failure to attend or failure to complete the art experience, or for arriving late or leaving early. You should consider trip cancellation insurance to cover your trip fees in the event of travel disruption, illness or injury before your arrival.

You bring any luggage and personal equipment at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment. We therefore recommend that your insurance policy includes cover for baggage and personal items.

It is a condition of booking that you are insured against medical and personal accident risks. Most travel insurance must be purchased within 14 days of making your reservation.

Medical Conditions & Dietary Requirements

If you are affected by an illness or medical condition which may affect your or other people’s enjoyment of the holiday, you must advise this at the time of booking or in advance of travel (if you did not have the illness or condition at the time of booking). Similarly you must advise us of dietary requirements at the time of booking.

There is so much talk about the failure of travel companies in the media… Are my payments to Wild at Art protected?

Yes! Wild at Art Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to tell you that, at no extra cost to you, and in accordance with the current ”The Package Travel, Package Tours Regulations” all customers booking with Wild at Art Ltd are fully insured for the monies paid to us in the case of business insolvency. Insurance is via The Travel Vault, Certificate Number: TVS/ACC/FII/0007 2019.

The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Wild at Art Ltd.

But what about ATOL or ABTA?

Wild at Art Ltd is not a member of ABTA, nor do we hold an ATOL license, and there is a very good reason for this!

An ATOL license is only relevant to companies that sell flights, which we don’t. All of our packages are based on guests making their own way to our starting locations and do not include any flights, therefore this license is unnecessary.

ABTA ended its consumer promise in 2006. This means that not all of the travel arrangements that you book through an ABTA member are necessarily protected in case of the financial failure of the travel company.

ABTA, which stands for the Association of British Travel Agents is a trade organisation for travel agents – which we are not! ABTA is very much like any other trade association (such as the Freight Trade Association) and is an organisation for business within a similar industry. Membership is primarily for retail travel agents. As a creator of experiences, Wild at Art Ltd does not see it necessary to join ABTA as it would be of no benefit to our customers.

Your privacy

We take your privacy very seriously. The data promise below summarises our privacy statement. To read the full statement please click here.

Our Data Promise

• We will hold your data securely within our organisation, Wild at Art Limited.
• We use your data to prepare holiday proposals and to make bookings for you if you choose to go ahead. We also analyse data in order to develop and improve our products and our service in the future.
• We only share data with business partners where it is necessary to fulfil our service. We will never share your data with third parties for marketing purposes.
• If you sign up to our e-newsletter we will communicate with you from time to time about our products and services, similar to those currently featured on our website.
• We will make it easy for you to opt-out of receiving communications, to check what data we hold on you or to request us to delete your data altogether.
• If you are an existing customer or enquirer but have no further interest in receiving occasional information, news or offers from Wild at Art in future, please let us know by email to info@wildatartscotland.com.

As part of this commitment to privacy, we have adopted a Privacy Statement which you can read in full here. It sets out why and how we collect, treat and store your personal information.

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