As we all know, life can throw unexpected things at you….
Since we secure quality accommodation, usually long in advance, the cancellation policy has to be quite strict. All customers should read and understand these terms.
If you cancel more than 8 weeks before the start date we will retain the deposit.
If you have to cancel less than 8 weeks but more than 4 weeks before the start date, we will charge you 50% of the package price.
If you have to cancel less than 4 weeks before the start date, the full price is payable. We will, however, try to re-fill the place, in which case you would get a re-fund minus the deposit.
We reserve the right to cancel scheduled trips in the unlikely case that the minimum participant number cannot be achieved. In this case all money paid will be refunded. We would notify you of the cancellation at least 8 weeks before the start date. In the case of acts of God, war, disaster or unforeseen circumstances, Wild at Art Ltd reserves the right to reschedule if possible. Wild at Art Ltd cannot be held responsible for any personal expenses, such as airline tickets due to such cancellations.
Yes, is a condition of booking that you are covered by personal travel insurance. Exceptions cannot be made for any reason, including weather, injury/illness, or personal emergencies. No refunds or credits for failure to attend or failure to complete the art experience, or for arriving late or leaving early. You should consider trip cancellation insurance to cover your trip fees in the event of travel disruption, illness or injury before your arrival.
You bring any luggage and personal equipment at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment. We therefore recommend that your insurance policy includes cover for baggage and personal items.
It is a condition of booking that you are insured against medical and personal accident risks. Most travel insurance must be purchased within 14 days of making your reservation.
If you are affected by an illness or medical condition which may affect your or other people’s enjoyment of the holiday, you must advise this at the time of booking or in advance of travel (if you did not have the illness or condition at the time of booking). Similarly you must advise us of dietary requirements at the time of booking.
Yes! To comply with the Travel Package Regulations all your payments made to Wild at Art Ltd will be protected through Financial Failure Insurance via The Travel Vault. Here’s a bit of background to this:
In 2015 the EU published the final version of Package Travel Directive 2015/2302. The UK implementing regulations came into force on 1st July 2018.
According to this legislation which regulates insolvency for packages,
“The organiser of a package who is established in the United Kingdom must provide effective security to cover, in the event of the organiser’s insolvency, the reasonably foreseeable costs of—
(a) refunding all payments made by or on behalf of travellers for any travel service not performed as a consequence of the insolvency, taking into account the length of the period between down payments and final payments and the completion of the packages; and
(b) if the carriage of passengers is included in the packages, and the performance of any package is affected by the insolvency, repatriating the traveller and, if necessary, financing the traveller’s accommodation prior to the repatriation.”
Wild at Art Ltd is not a member of ABTA, nor do we hold an ATOL license, and there is a very good reason for this!
An ATOL license is only relevant to companies that sell flights, which we don’t. All of our packages are based on guests making their own way to our starting locations and do not include any flights, therefore this license is unnecessary.
ABTA ended its consumer promise in 2006. This means that not all of the travel arrangements that you book through an ABTA member are necessarily protected in case of the financial failure of the travel company.
ABTA, which stands for the Association of British Travel Agents is a trade organisation for travel agents – which we are not! ABTA is very much like any other trade association (such as the Freight Trade Association) and is an organisation for business within a similar industry. Membership is primarily for retail travel agents. As a creator of experiences, Wild at Art Ltd does not fall within the ABTA umbrella.
We take your privacy very seriously. The data promise below summarises our privacy statement. To read the full statement please click here.
Our Data Promise
As part of this commitment to privacy, we have adopted a Privacy Statement which you can read in full here. It sets out why and how we collect, treat and store your personal information.