Business terms & conditions

Our approach is inclusive and all our team, tutors and guests should treat each other with respect. We do not tolerate comments or behaviour from the public or within the group that are racist, homophobic, sexist, or in any other way discriminating or unacceptable.

Unless stated otherwise in the product description and the invoice for the deposit, your contract is with Wild at Art Ltd (hereinafter also referred to as “WAA” or “we” or “us”), registered in Scotland under Company No. SC423637. All packages and workshops you book with us are organised and sold subject to the conditions below.

Where a package or holiday is provided by one of our partners your contract is with the partner who will be liable for its fulfilment. It is stated in the package description on our website which holidays are provided by a partner.

Bookings & payments

All holidays and prices are in £ pounds sterling.

Pre-organised small group tours

Spaces are secured by completing the online reservation form and paying a non-refundable deposit of £300 . We’ll send you an invoice for the deposit as soon as you’ve submitted your details online and hold your space until the payment due date (at least one week after the invoice is issued). Bookings are processed in the order they arrive in.

Once we’ve received the deposit we will confirm the booking by email. The remaining payment will be due 8 weeks before the start date. With the invoice for the balance we will also send you detailed information about your art vacation, including a list of recommended materials if applicable.

The website description details what is included in the package price. Flights and transport to and from the stated start and end location are not included.

Payments can be made by online bank transfer or PayPal once we’ve sent you an invoice. You can select your preferred payment method in the online reservation form.

Tailor made art experiences

After receiving information through the Wish form we put together an outline itinerary, including an approximate guide price, which we will share with you by email. Once the itinerary has been agreed we will price it.

A 25% deposit of the full price will be required to secure tutor, accommodation and other ingredients we have agreed with you. The balance will be due 8 weeks before the travel date. Payments can be made by online bank transfer or PayPal once we’ve sent you an invoice.

Cancellations & protection

If you have to cancel

Since we secure quality accommodation, usually long in advance, the cancellation policy has to be quite strict.

If you cancel more than 8 weeks before the start date we will retain the deposit.

If you have to cancel less than 8 weeks but more than 4 weeks before the start date, we will charge you 50% of the package price.

If you have to cancel less than 8 weeks before the start date, the full price is payable. We will, however, try to re-fill the place, in which case you would get a re-fund minus the deposit.

If we have to cancel

We reserve the right to cancel scheduled trips in the unlikely case that the minimum participant number cannot be achieved. In this case all money paid will be refunded. We would notify you of the cancellation at least 8 weeks before the start date. In the case of acts of God, war, disaster or unforeseen circumstances, Wild at Art Ltd reserves the right to reschedule if possible. Wild at Art Ltd cannot be held responsible for any personal expenses, such as airline tickets due to such cancellations.

Personal travel insurance

It is your responsibility and a condition of booking to ensure you are adequately insured against medical and personal accident risks which might affect you before or during the trip. This must cover the activities undertaken and include repatriation costs, cancellation and curtailment.

In the event of emergency medical rescue and/or repatriation from a trip by whatever means, the responsibility of such costs will be borne by the client.

All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment. We therefore recommend that your insurance policy includes cover for baggage and personal items.

Exceptions cannot be made for any reason, including weather, injury/illness, or personal emergencies. No refunds or credits for failure to attend or failure to complete the art experience, or for arriving late or leaving early. You should consider trip cancellation insurance to cover your trip fees in the event of travel disruption, illness or injury before your arrival.

Visas and Passports

If you are travelling from outside the UK, it is your responsibility to ensure that you comply with all applicable requirements regarding passport, visa and health requirements and take with you all documents required for your holiday. We will not be liable for any failure by you to discharge these responsibilities and you agree to reimburse us for any costs we incur as a result of such failure on your part.

Medical conditions & dietary requirements

If you are affected by an illness or medical condition which may affect your or other people’s enjoyment of the holiday, you must advise this at the time of booking or in advance of travel (if you did not have the illness or condition at the time of booking). Similarly you must advise us of dietary requirements at the time of booking.

Complaints

If you have a complaint about the holiday you should make it known to your guide/tutor at the earliest opportunity. If you are on a trip without a guide/ tutor, or if you do not feel that your guide/ tutor has dealt with your complaint in a satisfactory manner, we encourage you to contact our office as soon as possible so that we can help find an agreeable solution during your trip. Any outstanding complaint not resolved during the trip should be notified to us in writing within 30 days of the scheduled date of return.

Our liability

WAA will accept liability for the negligence of its employees causing direct physical injury to passengers only to the extent that it is obliged under Scottish law. We cannot be held responsible for any mishap to yourself or your property, and in particular for the consequences of flight cancellations, vehicle accidents, strikes, sickness, Government or customs or police intervention or other such happenings amounting to force majeure. We are covered by public liability insurance and by submitting our booking form you acknowledge that we have taken all reasonable steps to safeguard its liability in this respect.

We shall not be liable for any damages caused by the total or partial failure to carry out the holiday if such failure is: attributable to anyone other than the Wild at Art staff; unforeseeable or unavoidable and attributed to a third party unconnected to us; a result of unusual or unforeseeable circumstances, reasonably beyond the control of Wild at Art; a result of an event which Wild at Art or any of its agents, even with all due care, could not foresee. Any independent arrangements you make which are not part of the trip are entirely at your own risk.

Wild at Art Ltd.

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